Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business & Administration Apprenticeship framework.
This qualification is designed for those learners employed within a business and administration role and enables individuals to demonstrate competence as well as helping them develop their knowledge and understanding of the sector and the job role. The subjects covered within the diploma are communication, the understanding of employer organisations, developing working relationships with colleagues, managing personal performance and development and the principles of providing administration service and business document production and information management.
Upon successful completion learners can continue their development via the completion of any of the following qualifications:
Completion of this qualification could also lead to employment in a variety of job roles, i.e.
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